F.A.Q.
Here’s a list of commonly asked questions and answers!
A minimum charge of $250 (value may be higher or lower depending on the property) will be added to your credit card if you check-in early, unless you have prior, written authorization to check in early. Unfortunately, we are not able to store your luggage or offer free parking prior to check-in time. We are also not able to let you bring your luggage into the unit prior to check-in time or leave it there after check-out time. While we understand this can be a challenge this is part of the difference of renting at a private resort.
This is on your date of exit. We are not able to grant late checkouts in most cases due to new guests arriving on the day you leave for home. If the unit has not been completely vacated by the checkout time, a minimum charge of 50% of the nightly rate will be charged to the reservation. If the unit has not been vacated by 1pm 75% of the nightly rate will be charged to your reservation.
A ‘checkout’ clean is included in your reservation and was charged as part of your stay. This is to return the home to a rental-ready state after your departure.
We work very hard to provide a home that is comfortable and affordable. A home that has what most people would want in their vacation destination. If you arrive to find that something is not what you think it should be, feel free to let us know and we will consider it. In most cases, the home has been outfitted with items the owner feels are suitable and preferred.
Basically, once you are within 45 days of your arrival or are visiting us on a US holiday, there is no refund available for your vacation expense. With COVID in the US, there may be exceptions. Should Stone or Taney County or Missouri Government travel restrictions prohibit visitors from physically visiting our County, 80% of the total shall be refunded (less any nights already used). Should Branson shut down as a result of COVID related issues only (not weather, mechanical, etc.), an 80% refund shall be given, less any nights used.